Veterinary practices are deemed essential businesses and therefore during the 2nd National Lockdown, we are going to try our best to remain open, subject to our team not being affected. As a result, we hope we can maintain our availability to our clients Monday to Friday 9am until 6pm at our Hersham, Cobham and Shepperton branches, and at Hersham 9am to 1pm each Saturday. We will continue to balance the need to work in COVID-safe ways (to protect our clients and our team), with our responsibility to look after all our pets’ health & welfare, whilst adhering to the advice of the Royal College of Veterinary Surgeons and the British Veterinary Association in providing essential veterinary services and that of the overall message of the National Lockdown to stay at home. Therefore, we will always see urgent and emergency cases as quickly as possible and currently we will assess every case on an individual basis, regarding your pet’s healthcare needs and are able to see:
We continue to practise a ‘closed door’ policy at each branch, asking you to ensure strict social distancing and please stay in your cars and call us to say you have arrived. Please let us know your car make, colour and registration number so we can easily find you. We request that you always wear a face covering so we can collect your pets in a safe, socially distanced manner. We will continue to use remote consultations (telephone/video call) for other cases, including repeat prescriptions of some ongoing medications. We have safeguarding measures in place to reduce the risk of contracting COVID-19 and wear personal protective equipment. We will advise you of any changes to our protocols before any visit.