We are open Monday to Friday 9am until 6pm at our Hersham, Cobham and Shepperton branches, and open at Hersham 9am to 1pm each Saturday. We will be doing our very best to ensure appropriate staffing levels can be maintained during ‘test, track and trace’. We will balance the need for social distancing (to protect our clients and our team), with our responsibility to look after all our pets’ health. We are very happy to see:
- All urgent & emergency cases
- All healthcare matters
- All Vaccinations
- All Neuterings (castrations & spays)
We continue to practise a ‘closed door’ policy at each branch, asking you to stay in your cars and to call us to say you have arrived. Please let us know your car make, colour and registration number so we can easily find you. We request that you wear a face covering so we can collect your pets in a safe, socially distanced manner. We will continue to use remote consultations (telephone/video call) for other cases, including repeat prescriptions of some ongoing medications. We have safeguarding measures in place to reduce the risk of contracting COVID-19 and wear personal protective equipment. We will advise you of any changes to our protocols before any visit.
We are conscious of the growing numbers of pets that are past due their vaccinations. We ask for your support and patience as we endeavour to overcome this backlog as quickly and as efficiently as possible - seeing more pets to ensure their ongoing health and welfare - whilst balancing the need to reduce the spread of COVID-19.