The British Veterinary Association and Royal College of Veterinary Surgeons have given the go ahead to allow veterinary practices to start seeing more pets to ensure their ongoing health and welfare, whilst balancing the need to reduce the spread of COVID-19. Therefore, we are delighted to announce we will start to see all our pets for vaccinations and for neuterings whilst continue to see essential veterinary care, urgent and emergency cases.
What is even better, we are thrilled to be able to open our Cobham branch - weekday mornings - from 9am to 1pm. We continue to work from our Hersham branch, which is open 9am until 6pm Monday to Friday and 9am to 1pm each Saturday. We will be doing our very best to ensure appropriate staffing levels can be maintained during ‘test, track and trace’. We will balance the need for social distancing (to protect our clients and our team), with our responsibility to look after all our pets’ health. We will do our best to see:
- All urgent & emergency cases
- All Vaccinations
- All Neuterings (castrations & spays)
We are conscious of the growing numbers of pets that are past due, so we would ask for your support and patience as we endeavour to overcome this backlog as quickly and as efficiently as possible. Therefore, we may not be able to see you straight away but we will prioritise those pets most at risk.
We will continue to practise a ‘closed door’ policy at each branch, asking you to stay in your cars in the car parks and we will collect your pets in a safe, socially distanced manner. We will also continue to use remote consultations (telephone/video call) for all other cases, including repeat prescriptions of some ongoing medications. We have put in place safeguarding measures to reduce the risk of contracting COVID-19. We will advise you of these protocols before any visit.