Helping us to protect you and your pets from Covid-19

24hr Emergency Phone Number:

01932 220768

Veterinary practices are deemed essential businesses and therefore during the 2nd National Lockdown, we are going to try our best to remain open, subject to our team not being affected.  As a result, we hope we can maintain our availability to our clients Monday to Friday 9am until 6pm at our Hersham, Cobham and Shepperton branches, and at Hersham 9am to 1pm each Saturday.  We will continue to balance the need to work in COVID-safe ways (to protect our clients and our team), with our responsibility to look after all our pets’ health & welfare, whilst adhering to the advice of the Royal College of Veterinary Surgeons and the British Veterinary Association in providing essential veterinary services and that of the overall message of the National Lockdown to stay at home. Therefore, we will always see urgent and emergency cases as quickly as possible and currently we will assess every case on an individual basis, regarding your pet’s healthcare needs and are able to see:

  • Most Vaccinations - but some delays may be unavoidable until after the Lockdown
  • All Neuterings (castrations & spays)

    - particularly if there is a behavioural benefit


We continue to practise a ‘closed door’ policy at each branch, asking you to ensure strict social distancing and please stay in your cars and call us to say you have arrived.  Please let us know your car make, colour and registration number so we can easily find you.  We request that you always wear a face covering so we can collect your pets in a safe, socially distanced manner. We will continue to use remote consultations (telephone/video call) for other cases, including repeat prescriptions of some ongoing medications. We have safeguarding measures in place to reduce the risk of contracting COVID-19 and wear personal protective equipment.  We will advise you of any changes to our protocols before any visit. 


We are conscious of the growing numbers of pets that soon may become past due their vaccinations. We ask for your support and patience as we endeavour to overcome this backlog as quickly and as efficiently as possible - seeing more pets to ensure their ongoing health and welfare - whilst balancing the need to reduce the spread of COVID-19.



We are thrilled now to offer our very own home delivery service called OurVet.Shop. It allows you to reorder your pets' flea, tick and worming treatments, many regular medications as well as most pet foods, direct from us and we can have them delivered straight to your door. Please click to find out more. 
We thank you so much for your understanding and ongoing support.  We will continue to do our part in fighting the battle against the spread of COVID-19. The health and wellbeing of our team, our clients and your pets remain our number-one priority. We will get through these challenging times by pulling together and looking after each other’s health and safety. We hope you stay healthy and well.
Warmest regards

Jamie, Stella & the whole team at Beech House Vets